Customer Care

A quick glance at the architecture of our buildings tells you we’re not the average car care centre. From the concept of our business, to the training of our staff and through to aftercare, IN’n’OUT has been designed with your satisfaction in mind.

That’s why our customer facilities are clean and inviting. Our lounges are bright and modern with complementary coffee and Wi-Fi. Our washrooms and baby-changing units are always thoroughly maintained. We want you to feel comfortable when you visit us, both while we’re working on your car and when you talk to us.

All our staff are polite, well-presented and friendly and always use plain English to talk to you. But don’t take our word for it, read through some of our customer testimonials.

We pride ourselves on being approachable and, no matter whether you want to telephone us, email us or come and see us in person, we’d love to hear from you.

If your car is in need of repair, we’re happy to recommend one of our affiliate repair centres to do the job. We’ll even manage the whole process for you. There’s no pressure to choose our recommendation though. We’ll only arrange it if you ask us to.

We want you to be entirely happy with the service we provide, because we’d like to see you again. That’s why all our customers are offered free membership to our Driver’s Club which means we can get the work done even faster for you next time.

We offer a no-nonsense guarantee on all parts and workmanship.

Our priority is your satisfaction. The way it should be.